Menu
No, we don’t customise the reporting dashboards however we’re regularly developing enhancements based on feedback and releasing new reports.
Please send your comments and/or feedback to [email protected]
The data in your reporting dashboards are generally updated daily in the late evening, but this does vary depending on what practice management software you are using.
Data extracted from your practice management system undergoes secure transmission to our cloud service with encryption. Subsequently, the data is ingested into a password-protected data warehouse environment, facilitated through active directory logins. Anyone attempting to access the database must have explicitly granted permissions within the database and database firewall. All reporting is fortified with security measures, employing row-level access restrictions based on the practice parameters. Allocation of power BI licenses by practices further refines and governs the accessibility of the reports, ensuring a granular and controlled approach to data dissemination. The facilitation of all practice marketing communications activity (email and SMS) is via a system call Taguchi Marketing Automation which operates an information security system which complies with the requirements of ISO/IEC 270012022. As certified by SAI Global.
Your practice data is automatically updated in our marketing system every evening. This is via the connection we have with your practice management and financial systems. This update ensures we capture any changes that are made to your client and patient records.
We automatically capture all unsubscribes in a report that is available via your Practice Performance Reporting. We encourage you to review this report at least weekly and decide whether you would also like to unsubscribe the contact from your practice management system. Once someone unsubscribes via a communication facilitated by our marketing system, they will remain unsubscribed unless you specifically notify us otherwise.
You can see the marketing activity that has been sent on behalf of your practice, including communication type and name, open rate and click through rate via the marketing report within your Practice Performance Reporting. You are also able to see all your clients online sales via the reporting dashboards too.
The costs associated with our marketing service will depend on which level of partnership you choose. Many of the marketing services come at no cost or at a minimal cost. You can find more out about our pricing structure here.
All email marketing sent on your behalf of your practice will be sent on your pre-approved practice template, which includes your branding and contact information. Unfortunately, we must limit further changes to communications due to the number of practices we market for. The exception is the “New Client Welcome” email, which is more customisable than other communications.
As we didn’t receive your approval by the due date, we didn’t send the communication to your database. However, we’ll still send you next month’s campaign for approval.
Yes! We are always open to hearing suggestions. Send through the product information to [email protected] and our product team will review your recommendations.
We generally dispatch regular retail orders within 1 to 2 days.
The best way to review the medications we have available through our online pharmacy and the cost to your client is to visit Prescription Medication. If you are looking for something different or have a question about a specific medication, you can email [email protected].
All pharmacy orders received and paid in full by 10am will be dispensed same day, excluding weekends. All pharmacy orders that come in from 10am will be dispensed the next morning. Orders are normally delivered within 1-2 business days.
All pharmacy orders are sent via express post to the address nominated by your client.
Yes, you can send a script directly to the online pharmacy. You simply email [email protected]. The PetPA online pharmacy will then send you a supply of reply-paid envelopes that you can use to send the hard copies script for any order you email us directly.
It’s important when you are sending a script directly to the PetPA online pharmacy that you include the following information on the script. We need this information to contact your client to issue the payment request.
• Client Name
• Patient (Pet) Name
• Mobile Number
• Email Address
• Delivery Address
When a script is sent directly from your practice to the PetPA online pharmacy, an order will be raised for your client, and they will receive an email and text message from PetPA online pharmacy that includes a link to make a secure payment for their order.
There are three ways you can earn rebates.
Your practice will be eligible for a rebate on the value of every Thriving Pets Wellness plan subscription, along with a rebate for every retail and pharmacy purchase via the PetPA online store. The team at VetXtend can provide you with the schedule of rebates available.
Rebates are paid into your nominated bank account on the 15th of each month. You will receive a statement shortly after which shows the breakdown of your rebate payment. This information is also available via a report within your Practice Performance Reporting.
When you subscribe to our Practice Performance Reporting and Marketing Service, we also run an algorithm over your practice data to identify any sales made by your clients. This ensures we capture all sales, not just those that come via a QR code or your practice personalised link. If your practice hasn’t subscribed to the Marketing Service but a client has previously shopped via your QR code or practice personalised link, we also identify these sales and attribute them to your practice.
If the client is switching from a practice that already engages our reporting and marketing service, they will need to click on your practice personalised link via marketing materials or upon receipt of electronic marketing communications for the sale to be attributed to your practice. If they continue to visit the store directly and not via the practice personalised link, the sale will still be attributed to their original home practice.
Copyright
VetXtend
A forward-thinking veterinary practice partner offering rebate opportunities, practice performance reporting and digital marketing services.
Need help with your existing services?
Ready to take your practice to the next level?